Account FAQ

Account FAQ

To deactivate your account, go to ‘Settings’, and tap on ‘Deactivate my Account’. From there, you can follow the steps to deactivate and delete your account.

To change your password, go to Settings, and select Security. From there, you can reset your password by entering your old password and your new password. If you have forgotten your old password, you can request to change it from the Login page by tapping Forgot password? and following the necessary steps.

To update your personal information, go to "Settings", and select "Profile". From there, you can edit your personal information such as your email, phone number, and address.

You can sign up for a TWIG account by downloading the TWIG app from the App Store or Play Store and entering, and verifying your contact information.

If you have a complaint or suggestion that you’d like to share with us, please send an email to [email protected]. We take all complaints seriously and will do our best to address them in a fair, and timely manner. We’ll get back to you within 7 days of receiving your complaint (unless you let us know it’s been resolved), and provide a decision on your complaint within 15 working days of receiving your complaint. Our handling procedures are available free of charge upon request.

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